Glory Casino Privacy Policy

Player Rights

Users of the betting company Glory Casino have a number of rights. They allow players to access or request the updating, correction or deletion of all or part of their personal data free of charge, but not more often than once every 6 months. This can be done by contacting Glory Casino by phone number, emailing or sending a letter to the registered office. In the event of a dispute, you can contact the AAIP public information access agency, which acts as the supervisory authority for the protection of users’ personal data.

Collection and storage of user data

Collecting user information is necessary for a number of reasons, including analysis, new product development, and player safety. The following describes the ways in which we collect information: 

• Data provided directly by the User, either at the time of requesting a service or through the User’s account registration application on the site;
• From betting history, session logs and the IP address where the User connects to Glory Casino;
• From public administration or judicial authorities;
• Data contained in private databases and/or provided by Glory Casino Group companies as database holders as a result of their on-site gaming activities and/or customer loyalty programmes;
• Obtained by the Company as a result of the study of player data, either through mathematical algorithms or through its know-how; 
• Through Cookies.

All information obtained is securely protected and stored on remote servers using the latest data encryption tools. Glory Casino complies with the requirements for the level of security of the User’s personal data and takes appropriate measures in accordance with industry standards for their protection.

Cookies for data collection

Cookies are small data files that are transferred to a user’s computer, mobile phone or other device when visiting a web page. They contain browsing information or code that can uniquely identify the user. Two types of cookies are used when using Glory Casino: session cookies, persistent cookies, and first or third party cookies.

• Session Cookies are cookies that collect and store data when a user visits a web page;
• Persistent Cookies are cookies where data is stored on the device and can be accessed and processed for a certain period;
• Technical Cookies are cookies that allow the user to browse the website and use various features or services;
• Personalisation Cookies, which allow users to access services with pre-configured general characteristics;
• Flash cookies differ from session cookies and persistent cookies in the way they store data, and the cookie controls provided by your browser do not affect flash cookies;
• Third party cookies are cookies managed by advertising and analytics service providers that are not affiliated with Glory Casino.

Use of players’ personal information

Glory Casino processes the personal data of Users and their game account data for the following purposes:

• Verifying the identity of Customers;
• Accepting bets or providing online gambling services via the website or mobile application; 
• Registering gaming account sessions, start and end times, authentication, reasons for disconnection or inactivity, device information and other data 
• Counselling banned and/or self-excluded players as part of compliance;
• Development of advertising campaigns. 

Also, the company does not share players’ personal data with third parties unless required by law or it is impossible to provide gaming services without it. For any questions, users can always write to customer support.

Disclosure of information

All customers, by agreeing to the terms of use, grant Glory Casino the right to transfer their personal data to other companies for security or service purposes. Glory Casino undertakes to comply with applicable international regulations on the transfer of personal data, regardless of jurisdiction, and to guarantee the protection of users’ rights in any case.

Personal data will be stored for the duration of the contract and, after its cancellation, for 10 years. In accordance with data protection regulations, the data will be deleted by blocking, ensuring access only at the request of judges, courts, prosecutors or competent public authorities for the duration of the statute of limitations of possible actions, and after that, complete deletion.

Support contacts

If Glory Casino users have any questions or difficulties, they can contact our 24/7 customer support team. This can be done using these channels: